Director of Stabilization & Client Services

Project Place promotes a community of hope and opportunity for homeless and low-income individuals by providing the skills, education and resources needed to obtain and sustain employment and housing. For over 50 years, Project Place has been a resource for individuals who are experiencing homelessness in Boston. Through innovative programming, including social enterprises, we facilitate the successful transition of individuals to economic self-sufficiency. Comprehensive programming consists of classroom instruction, credential training, case management services, housing and job placement, retention and career services.

As Director of Client Services you will lead all aspects of Project Place’s case management and client stabilization teams. You will develop, manage, and report on the activities of Project Place programs and staff in the areas of housing, employment, and mental health services. You will provide a clinical presence and expertise for program staff through coaching and training that aids in their consultation and coordination of services to build their capacity to support individuals experiencing homelessness. You will be most successful in the role if you are highly motivated by the mission of Project Place and have demonstrated commitment to working with individuals to build skills and resources to obtain employment and housing.

The Director of Client Services reports to the Executive Director and will work closely with members of the senior team in an effort to promote cross collaboration amongst departments. You will be responsible for assuring Project Place’s provision of quality stabilization and clients services delivered by a team of case management and program staff.  You will provide direct supervision to a team of 3 managers and their reports in a comprehensive, collaborative manner, with an emphasis on Project Place values.

WHAT YOU’LL DO

As Director of  Client Services, you will be responsible for the following areas of work:

Staff Leadership and Development

  • Provide clear and consistent support to program staff providing wrap around services and working with individuals in crisis
  • Provide ongoing coaching and support for staff and social work interns around practices that encourage client sustainability
  • Provide crisis support and response including supporting staff and clients with intervention and referrals to necessary services
  • Conduct weekly individual supervision meetings with staff
  • Support the development of team members through identification of needs and providing formal and informal embedded and ongoing training in collaboration with team leaders
  • Responsible for recruitment, hiring, training, and development of managers and supporting their work with their client-facing staff
  • Assist with onboarding and orientation of new staff, in collaboration with team leaders

Program Leadership

  • Represent Project Place at various community and municipal meetings, including those with the City of Boston, Department of Neighborhood Development, and Massachusetts Housing and Shelter Alliance.
  • Serve as member of the Senior Leadership Team and Program Management Team actively supporting the growth and development of the individuals aligned with the organization’s mission, vision, and core values
  • Participate in all case management meetings, staff meetings and other required program/organization meetings/events
  • Participate in relevant required trainings and seek out training opportunities that support professional development
  • Track, document and analyze key client enrollment data using data management tools aligned with program needs to assess service and program effectiveness and areas for improvement
  • Lead all internal and external reporting related to homeless resource center and agency stabilization services

QUALIFICATIONS

There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.

  • Bachelor’s degree required, Master’s degree in social work, or related field preferred; LICSW, LCSW, LMFT, LMHC or equivalent highly preferable
  • Extensive management experience, including hiring, supervising, and motivating staff
  • Strong analytical skills and use of data to inform program strategy and development
  • Reliable, organized, detail-oriented, and a systems-oriented thinker
  • Experience training adults and providing direct feedback regarding approach and practice
  • Self-motivated and demonstrates initiative, patience, and resourcefulness in adapting to change and responding to opportunity in an non-profit entrepreneurial environment
  • Excellent problem-solving, operational, and communication skills; comfort with pivots to harness opportunity to advance our work
  • Ability to de-escalate client crisis situations to ensure the safety of fellow staff members and provide proper documentation of all critical incidents
  • Commitment to Project Place’s mission to end homelessness by providing pathways to attain jobs, housing, and hope

COMPENSATION & BENEFITS

The salary range for this position is between $75,000 and $85,000 and is commensurate with experience. Project Place offers a comprehensive benefits package that includes, but is not limited to:

  • Health insurance (vision & dental), and life and long-term disability insurance
  • 401k plan with employer match
  • Paid time off, beginning at 3 weeks per year in the first year of employment

More information about Project Place’s benefits can be found here.

MAKING THE DECISION TO APPLY

To apply to this position, please submit a resume and a thoughtfully written cover letter to the application in the online portal. We will review and respond to all applications received. For confidential inquiries or for assistance in completing the application, please contact via email at culrich@positivelypartners.org.

This position is full-time with availability for occasional evening work and located at the Project Place Headquarters in the South End neighborhood of Boston.

TIMELINE AND HIRING PROCESS

We will review and respond to all applications received. While subject to change, candidates elected to advance throughout the process can expect to interview first with Positively Partners, followed by an interview with the Hiring Manager for this role, and, for finalists, an interview day with staff and key stakeholders, including a robust and holistic reference check process. Expected start date is late 2021.

EQUAL OPPORTUNITY STATEMENT

Project Place is an equal opportunity employer and we encourage candidates of color, women, LGBTQ, low-income, and non-college degree holders to apply. Project Place prohibits the unlawful discrimination against any employee or applicant for employment based on race, color, religion, sex, gender identity, age, national origin, genetic characteristics, disability, status as a special disabled veteran or veteran, marital status, sexual orientation, sexual identity or any other basis prohibited by law.

Apply Here

Cook

For over 50 years, Project Place has been a resource for individuals who are experiencing homelessness in Boston. Through innovative programming, including social enterprises, we facilitate the successful transition of individuals to economic self-sufficiency. Comprehensive programming consists of classroom instruction, credential training, case management services, housing and job placement, retention and career services.

We are currently seeking the following position:

Job Title:              Cook
Reports to:         Client Services Manager

Responsibilities:

The Cook will support Project Place programming through providing nutritious to program participants. Additionally, they will be responsible for overseeing the training of clients in the kitchen in preparation for an individual to transition into our social enterprises.

Specific duties of the Cook include:

  • KITCHEN MANAGEMENT
    • Manage day-to-day operations of the kitchen
    • Maintain organized and sanitary kitchen, dining area, food pantry, and food storage areas
    • Receive, stock, and store food deliveries
    • Maintain appropriate inventory levels of food and kitchen supplies
    • Ensure that the kitchen is up to date with inspections as required by the City of Boston and Department of Health
  • DAILY MEAL PREPARATION
    • Prepare daily lunches for up to 60 individuals, including to-go meals
    • Fulfill agency food requests
    • Prepare weekly menus to deliver nutritionally balanced meals
  • TRAINING OF PROGRAM PARTICIPANTS
    • Supervise trainees in the kitchen
    • Support skill development in food preparation
    • Teach nutritious meal preparation practices
    • Provide feedback around skill development and performance to trainees
  • Oversee the facilitation of special event and holiday food requests
  • Other tasks as assigned by the Executive Director or designee.

Qualifications:

  • Experience working with individuals experiencing homelessness, reentry from incarceration, and in recovery preferred
  • At least one year of experience or equivalent training in restaurant and/or food service setting
  • Demonstrated ability to prepare nutritious food in high volumes
  • ServSafe and MA Allergen certified; preference given to individuals who are able to train staff in ServSafe practices and/or facilitate ServSafe training for participants
  • Ability to lift 50 pounds.

Schedule: 30 to 35 hours a week, Monday through Friday.

Salary: $33,000 to $37,000 a year

How to Apply: Submit a cover letter and resume to Azeb Girma, Client Services Manager, at agirma@projectplace.org. No phone calls or in-person applications, please.

Project Place is an Equal Employment Opportunity employer.

Community Outreach Coordinator

PROJECT PLACE – JOB DESCRIPTION

For over 50 years, Project Place has been a resource for individuals who are experiencing homelessness in Boston. Through innovative programming, including social enterprises, we facilitate the successful transition of individuals to economic self-sufficiency. Comprehensive programming consists of classroom instruction, credential training, case management services, housing and job placement, retention and career services.

We are currently seeking to fill the following position:

Job Title:            Community Outreach Coordinator
Reports to:        Stabilization Manager

Responsibilities: The Community Outreach Coordinator will build community presence within the homeless provider network, serving as the liaison between off-site and on-site programming within the Stabilization Department. The Community Outreach Coordinator will partner with outreach providers to identify individuals experiencing homelessness who would benefit from Project Place supports around housing and employment.

  • OUTREACH COORDINATION
    • Conduct regular outreach hours at community partner locations to engage with high-barrier clients (those struggling with addiction, mental health, chronic homelessness) who are experiencing street homelessness
    • Develop partnerships to address stabilization needs, including housing, substance use disorders, and mental health services
    • Coordinate cross-departmental training on access to substance use disorders, mental health, and other community resources
    • Attend and represent Project Place at weekly intra-agency meetings, including the City of Boston’s Department of Neighborhood Development working groups
  • STABILIZATION CASE MANAGEMENT
    • Maintain a stabilization caseload with off-site and on-site group participants and community referrals to develop Individual Development Plans (IDP)
    • Advocate with collateral contacts to provide quality case management and integrated care
    • Facilitate needs assessments to engage clients in job, housing, and treatment conversations to align with IDP
    • Assist with the transition of stabilization clients into additional Project Place programming
    • Maintain alumni-tracking caseload for agency retention efforts
  • TEAM RESPONSIBILITIES
    • Participate in programming enrollment process, including supporting orientation and intake efforts
    • Attend case conferencing meetings with Stabilization Department to address individual client stabilization concerns in different levels of programming
  • DATA
    • Report internal data tracking to team for monthly stabilization report
    • Enter client data into online database
  • Other tasks as assigned by the Executive Director or designee.

Qualifications:

  • Over 2 years of experience working with individuals who have a history of street homelessness, chronic homelessness, severe mental illness, and substance use disorders
  • Familiarity with shelter, housing and recovery services in the city of Boston preferred
  • Excellent organization, interpersonal, and communication skills

Salary: $49,000 a year

How to Apply: Submit both a resume and cover letter to Emily Rittenour, Stabilization Manager, at erittenour@projectplace.org. No phone calls or in-person applications, please.

Project Place is an EEO/AA employer.